Privacy Policy

We use your information to:

• Process orders, payments, shipping, and delivery.
• Produce and fulfill custom/bespoke orders, including production planning (typical production time estimates may be 2–8 weeks depending on the order).
• Communicate with you about your order status, updates, and customer service inquiries.
• Detect and prevent fraud, unauthorized transactions, abuse, and security incidents.
• Improve the Site, troubleshoot issues, and analyze performance.
• Comply with legal obligations and enforce our Terms & Conditions.

Depending on your location, we process personal data under one or more legal bases, such as: performance of a contract (fulfilling your order), legitimate interests (fraud prevention, service improvement), consent (marketing communications where required), and compliance with legal obligations.

We and our service providers may use cookies, pixels, and similar technologies to operate the Site, remember preferences, understand usage, and improve performance.

You can control cookies through your browser settings. Disabling cookies may affect Site functionality (such as login sessions or checkout experiences).

We may share information with:

• Payment processors (e.g., PayPal) to process payments, manage fraud, and handle disputes.
• Shipping and logistics providers to deliver your purchases, including international shipping.
• Service providers who help operate the Site (hosting, analytics, customer support tools), under contractual obligations to protect your data.
• Legal and compliance when required by law or to protect rights, safety, and security.

We do not sell your personal information in the ordinary commercial sense.

Depending on your location and where our service providers operate, your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards to protect such transfers.

We retain personal information for as long as needed to fulfill the purposes described in this policy, including to comply with legal, accounting, and tax obligations, resolve disputes (including PayPal disputes), and enforce agreements.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely store it.

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights regarding your personal data, such as:

• Access to the personal data we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of your information (subject to exceptions, e.g., legal obligations).
• Objection or restriction to certain processing.
• Data portability (where applicable).
• Opt-out of marketing communications by using unsubscribe links (if available) or contacting us.

To exercise rights, contact us using the contact methods available on the Site. We may need to verify your identity before fulfilling your request.

The Site is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate steps.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

If you have questions about this Privacy Policy or want to request access, correction, or deletion (where applicable), contact us through the options below.

Our team typically responds within 24 hours during business hours. For urgent inquiries, please reach us via WhatsApp.