Terms & Conditions

"Pre-Order" means an item that is not held as ready stock and is produced after you place an order.

"Custom" / "Bespoke" / "Made-to-Order" means an item produced specifically for you (including custom sizing, engraving, special materials, unique design requests, or any item in our catalog produced on a pre-order basis).

"Consultation" means a discussion with our seller/team to confirm custom design requirements (such as size, materials, stones, references, and feasibility) prior to or during production.

"Order" means your purchase request submitted through the Site.

You represent that you are legally able to enter into a binding contract and that any information you provide is accurate and complete.

You are responsible for maintaining the confidentiality of your account and credentials and for all activity under your account.

We strive to display product descriptions, pricing, and photos accurately. However, due to device display differences and the nature of handcrafted products, colors, textures, and finishes may vary slightly.

Measurements, weights, and specifications are approximate unless explicitly stated otherwise.

Pre-order model: Items shown in our catalog are generally produced on a pre-order / made-to-order basis and are not guaranteed to be available for immediate dispatch.

Submitting an Order constitutes an offer to purchase. We may accept or decline an Order at our discretion (for example, due to stock availability, pricing errors, verification issues, or suspected fraud).

We may contact you for additional information to verify your Order, payment, or shipping details.

Our products are produced on a pre-order/custom basis. You may place a pre-order directly from the catalog, and for custom design requests you may be asked to complete a consultation with our seller/team to confirm specifications.

You are responsible for confirming all details you provide (including size, spelling for engraving, materials, stones, references, and shipping address). Once production begins, changes may be limited or may result in additional costs and/or timeline extensions.

We may require written confirmation (chat/email) of your final specifications before starting production to avoid misunderstandings.

Prices are displayed in available currencies on the Site. For PayPal transactions, your charge may be processed in USD and your bank/PayPal may apply exchange rates and fees.

Depending on your location, taxes, customs duties, import VAT/GST, brokerage fees, and other charges may apply and are typically collected by the carrier or local authorities. Unless otherwise stated, these charges are your responsibility.

All items sold on our Site are produced on a pre-order/custom basis. Estimated production time is typically 2–8 weeks from Order confirmation (or from final approval of design/specifications, whichever is later). This is an estimate and may vary due to materials availability, artisan workload, quality checks, and holidays.

If you require delivery by a specific date, contact us before placing your Order. We cannot guarantee delivery dates for pre-order/custom items.

Because our products are produced on a pre-order/custom basis, all sales are generally final. We do not offer returns, refunds, or exchanges for change-of-mind, wrong size provided, or preference changes after production has started, except where required by applicable law.

If your item arrives with a verified manufacturing defect or damage in transit, please contact us promptly so we can assess an appropriate resolution (repair, remake, replacement, or refund where applicable), subject to verification.

For full details, see our Refund Policy.

Because items are made-to-order, we do not generally accept returns or offer refunds for change-of-mind. If an item is defective or arrives damaged, we will work with you on a fair resolution after verification.

For the complete process (evidence, inspection, international shipping considerations, and PayPal-related disputes), see our Refund Policy.

Delivery timeframes are estimates and not guaranteed. Risk of loss typically passes to you upon delivery to the address provided (subject to applicable law and carrier terms).

International shipping: Your shipment may be inspected by customs and may incur additional charges (duties/taxes/fees). Customs processing may cause delays beyond our control. You are responsible for complying with local import regulations and for providing any required information/documentation.

Please ensure your shipping address is accurate and complete. We are not responsible for delays or losses resulting from incorrect or incomplete addresses.

Please inspect your package upon delivery. If your order arrives damaged, incomplete, or incorrect, contact us promptly with photos of the packaging and items so we can investigate and support a claim with the carrier where applicable.

If a package is marked as delivered by the carrier but you cannot locate it, you agree to cooperate with any carrier investigation. Outcomes depend on carrier confirmation and evidence available.

Refused/undeliverable shipments: If a shipment is refused, returned to sender, or undeliverable due to address issues, non-payment of duties/taxes, or failure to provide required import documentation, you may be responsible for additional shipping/handling fees and any losses incurred.

We may be able to cancel or adjust an order before it enters processing/production. Once a custom/bespoke item enters production, cancellation and changes are typically not possible.

If your order has shipped, cancellation is not possible. Because items are made-to-order, returns are generally not available except for verified defects/damage (see Refund Policy).

Bank Transfer (BCA): If you pay via BCA bank transfer, you are responsible for ensuring the transfer is completed correctly and for providing any proof of payment if requested. Orders may be confirmed after our team verifies the payment.

PayPal: If you choose PayPal, your payment is processed by PayPal and is subject to PayPal’s user agreement, privacy policy, and applicable policies. We do not control PayPal’s systems or decisions.

Authorization and capture: We may authorize and then capture your PayPal payment. Orders may not be considered fully confirmed until payment is successfully captured and verified.

Currency: PayPal may process charges in USD and apply currency conversion. Your bank/PayPal may charge fees. You are responsible for these fees.

Disputes and chargebacks: If you open a PayPal dispute/claim/chargeback, we may pause production and/or shipment until the issue is resolved. You agree to cooperate and provide information promptly if requested.

Refund method: If a refund is approved, it will be issued to the original payment method where possible. PayPal refunds are processed back via PayPal. For BCA transfers, refunds (if approved) are typically processed by our admin/seller via transfer to your BCA bank account after verification.

We reserve the right to request additional verification, cancel orders, and/or refuse service in cases of suspected fraud, abuse, or policy violations.

We may void or cancel transactions that appear unauthorized or high-risk, including orders with mismatched billing/shipping information.

All Site content, including text, images, designs, logos, and product presentations, are owned by us or our licensors and are protected by applicable intellectual property laws.

You may not reproduce, distribute, or exploit any part of the Site without our prior written consent.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill.

Where liability cannot be excluded, our liability is limited to the amount paid for the relevant Order (unless applicable law requires otherwise).

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the Site after changes constitutes acceptance of the updated Terms.

If you have questions about these Terms, returns, shipping, or your order, contact us through the options below.

Our team typically responds within 24 hours during business hours. For urgent inquiries, please reach us via WhatsApp.